Privacy Policy
Last updated: 29 July 2026
1. Who we are
The data controller is Prestige Yacht Services Ltd, a private limited company registered in England and Wales under company number 12598961, trading as Superyacht Watertoys EU.
Registered office: 55 East Budleigh Road, Budleigh Salterton, Devon, England, EX9 6EW.
Email: info@superyachtwatertoys.eu
Telephone: +44 (0)7894 533 007
2. Personal information we collect
We may collect and process the following information:
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Contact details, including your name, work email address, telephone number, company or organisation and job title.
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Enquiry information, including yacht name, project information, product requirements, messages and any other details you choose to provide.
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Business relationship information, including quotations, orders, invoices, delivery details, correspondence and records of services supplied.
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Marketing preferences, including whether you have asked to receive or stop receiving newsletters and updates.
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Technical information generated when you use the website, such as IP address, browser type, device information, referring pages, pages visited and cookie preferences, where collected by Wix or analytics tools.
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Information obtained from public or professional sources, such as company websites, yacht-industry directories, LinkedIn, trade shows, referrals and publicly available business contact details.
Please do not send sensitive personal information through the website enquiry form unless it is genuinely necessary for your request.
3. How we use your information and our lawful bases
Purpose
Responding to enquiries and discussing potential work
What we do
To reply to you, understand your requirements, prepare proposals and take steps at your request before entering into a contract.
Lawful basis
Steps before entering into a contract and our legitimate interests in operating and developing our business.
Purpose
Providing products and services
What we do
To process orders, coordinate suppliers and logistics, communicate about projects, issue invoices and manage our business relationship.
Lawful basis
Performance of a contract, compliance with legal obligations and legitimate interests.
Purpose
Managing website forms and communications
What we do
To receive, store, organise and respond to submissions and correspondence.
Lawful basis
Legitimate interests in administering our website and communications.
Purpose
Newsletters and marketing updates
What we do
To send occasional product news, project insights and industry updates where you have subscribed, and to send relevant B2B communications where permitted by law.
Lawful basis
Consent for website subscribers; legitimate interests may apply to certain corporate B2B contacts, subject to applicable electronic-marketing rules and your right to object.
Purpose
Website security and performance
What we do
To protect the website, prevent misuse, diagnose faults and understand how visitors use the site where analytics consent has been given.
Lawful basis
Legitimate interests for security and essential operation; consent for non-essential analytics cookies.
Purpose
Legal, accounting and compliance
What we do
To keep financial and business records, establish or defend legal claims, and comply with tax, sanctions, fraud-prevention or other legal requirements.
Lawful basis
Legal obligation and legitimate interests.
Purpose
What we do
Lawful basis
Responding to enquiries and discussing potential work
Providing products and services
Managing website forms and communications
Newsletters and marketing updates
Website security and performance
Legal, accounting and compliance
To reply to you, understand your requirements, prepare proposals and take steps at your request before entering into a contract.
To process orders, coordinate suppliers and logistics, communicate about projects, issue invoices and manage our business relationship.
To receive, store, organise and respond to submissions and correspondence.
To send occasional product news, project insights and industry updates where you have subscribed, and to send relevant B2B communications where permitted by law.
To protect the website, prevent misuse, diagnose faults and understand how visitors use the site where analytics consent has been given.
To keep financial and business records, establish or defend legal claims, and comply with tax, sanctions, fraud-prevention or other legal requirements.
Steps before entering into a contract and our legitimate interests in operating and developing our business.
Performance of a contract, compliance with legal obligations and legitimate interests.
Legitimate interests in administering our website and communications.
Consent for website subscribers; legitimate interests may apply to certain corporate B2B contacts, subject to applicable electronic-marketing rules and your right to object.
Legitimate interests for security and essential operation; consent for non-essential analytics cookies.
Legal obligation and legitimate interests.
4. B2B marketing and newsletters
If you opt in through the website, we may send occasional newsletters and updates. The marketing checkbox will be optional and unticked by default. You may withdraw consent at any time by using the unsubscribe link in an email or contacting us.
We may also send relevant business-to-business marketing to contacts at limited companies and other corporate bodies where permitted by law. We will identify ourselves, provide a simple way to opt out and respect objections. We will take additional care before marketing to sole traders or partnerships that are treated as individual subscribers under electronic-marketing rules.
5. How we obtain information
Most information comes directly from you through the website, email, telephone, WhatsApp, meetings or business dealings. We may also obtain professional contact information from public sources, referrals, suppliers, yacht-industry contacts, professional networking platforms and events.
6. Who we share information with
We share personal information only where reasonably necessary, including with:
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Wix.com and its service providers, which host the website, store form submissions and website contacts, and provide website and consent-management services.
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Microsoft and related service providers used for Outlook email and business communications.
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Suppliers, manufacturers, logistics providers, customs agents, couriers, professional advisers and other service providers involved in responding to an enquiry or delivering a project.
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Accountants, legal advisers, insurers, banks and payment providers.
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Regulators, law-enforcement bodies, courts or public authorities where disclosure is required or permitted by law.
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A purchaser, investor or successor if all or part of our business is reorganised, transferred or sold, subject to appropriate confidentiality safeguards.
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We do not sell personal information to advertisers or data brokers.
7. International transfers
Some website, email, cloud, supplier or logistics providers may process information outside the United Kingdom. Where this happens, we seek to use providers and safeguards recognised under UK data-protection law, such as adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses, or another lawful transfer mechanism.
8. How long we keep information
We keep information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and reporting requirements. Our usual retention approach is:
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General enquiries that do not lead to work: normally up to 24 months after the last meaningful contact.
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Customer, supplier, quotation, order, invoice and project records: normally up to seven years after the end of the relevant financial year or business relationship, where needed for tax, accounting or legal purposes.
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Newsletter subscription records: until you unsubscribe or the list is reviewed and the record is no longer active or useful.
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Marketing suppression records: we may retain limited information indefinitely to ensure we continue to respect an opt-out request.
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Cookie-consent records and technical logs: for the period configured in Wix or reasonably required for security, consent evidence and website administration.
We may keep information for longer where a dispute, legal claim, regulatory matter or contractual requirement makes this necessary.
9. Security
We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration or disclosure. However, no internet transmission or storage system is completely secure, and you should avoid sending confidential or sensitive information through unsecured channels.
11. Cookies and analytics
The website uses cookies and similar technologies. Strictly necessary cookies may operate without consent. Analytics, functional or marketing cookies should be disabled until you choose to allow them through the cookie banner. Please see our Cookie Policy and the cookie settings available on the website for more information.
12. Third-party links and WhatsApp
The website may contain links to third-party websites or services, including WhatsApp. Those services operate under their own terms and privacy policies. When you use WhatsApp, your information is also processed by the provider of that service. We are not responsible for the privacy practices of third-party websites or platforms.
13. Changes to this policy
We may update this Privacy Policy to reflect changes in the website, our services or the law. The latest version will be posted on this page with an updated date.
14. Contact us
Questions about this Privacy Policy or our use of personal information should be sent to info@superyachtwatertoys.eu or to the registered office stated above.
10. Your rights
Depending on the circumstances, you may have the right to:
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ask for access to your personal information;
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ask us to correct inaccurate or incomplete information;
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ask us to erase information in certain circumstances;
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ask us to restrict how information is used;
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object to processing based on legitimate interests, including direct marketing;
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receive certain information in a portable format;
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withdraw consent at any time where processing is based on consent; and
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complain to the Information Commissioner’s Office.
To exercise a right, contact info@superyachtwatertoys.eu. We may need to verify your identity before responding. You can also complain to the UK Information Commissioner’s Office through its official website.